Privacy Policy
This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Entity Hub Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact our Data Assurance Manager at info@entityhub.co.uk. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.
Information collected
We collect information from visitors to this website through the use of online forms.
a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to this website;
(c) information that you provide to us for the purpose of registering with us (including: your name, email, contact number, job title and location;)
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including: your name and email address;)
(e) any other information that you choose to send to us;
Use of personal information
We process personal information collected via this website for the purposes of:
– Providing information about products and services
– Providing and personalising our services
– Dealing with your enquiries and requests
– Administering orders and accounts relating to our suppliers or customers
– Fundraising
Data Capture Information
We will send you information according to the preferences you submitted via our data capture form. If you would like to change these preferences at any point, please email us at info@entityhub.co.uk, or call us on 0117 314 3630.
Alternatively you can also write to us at:
Data Assurance Manager
Entity Hub ltd
Henleaze House Business Centre
13 Harbury Road
Bristol
BS9 4PN
United Kingdom
Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed data capture form.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact Data Assurance Manager at info@entityhub.co.uk.
You can also write to
Data Assurance Manager
Entity Hub ltd
Henleaze House Business Centre
13 Harbury Road
Bristol
BS9 4PN
United Kingdom
Disclosures
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:
– Other companies within our Group of companies.
– Business partners;
– Suppliers we engage to process data on our behalf;
– Successors in title to our business.
Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at
Data Assurance Manager
Entity Hub ltd
Henleaze House Business Centre
13 Harbury Road
Bristol
BS9 4PN
United Kingdom
Internet-based transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Use of cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on all about cookies.
We use cookies to measure traffic on this website and to anonymously analyse activity.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on all about cookies. Please note however that turning off cookies may restrict your use of websites.
By continuing to use this site you are agreeing to the use of cookies as detailed above.
Amendments
Please note that this privacy policy is subject to change from time to time. It was last reviewed in October 2025
Entity Hub’s Procedure for Complaints
At Entity Hub we aim to make every interaction that we have a positive one. However if you are unhappy for any reason, please feel free to contact us and we will deal with your complaint as follows:
I would like to be removed from calling
If you have received a call and would like to request your contact number be removed from the current telephone campaign list then please email:
Your record will be removed within 24 hours – allowing for operational hours.
I would like to raise a complaint about the call
In order for complaints to be dealt with quickly and efficiently please send an email to the following email address:
Please include information to help us identify you and the call, so as a minimum we require your name and telephone number and the date the call was made.
Within 1 working day of the complaint being lodged, a member of the team will confirm receipt of the complaint and begin an investigation. Once the investigation is complete we will assess the situation and take appropriate action. The outcome of the investigation along with the action taken will be reported back to you within 3 working days.
All complaints are logged together and analysis is undertaken on a monthly basis to ensure complaint rates are within acceptable levels.
If you would like to speak to someone about your experience, please call 0117 314 3630 and ask for a member of the Client Services team.